Booking ,Cancellation and Refund Policy
Supreme Travel Group - Official Terms and Conditions
RVG Tours - Official Terms and Conditions
Last Updated: 01/01/2026
Governing Law: New South Wales Law - Australian Consumer LawNew South Wales Law - Australian Consumer Law
Company Name:: RVG Tours
ABN: [74 6393 27450]
⚠️ IMPORTANT DISCLAIMER: Enrolment constitutes legal consent.
⚠️ IMPORTANT DISCLAIMER: BOOKING CONSTITUTES LEGAL AGREEMENT
When you book a tour, air ticket, hotel or any travel product through our website, app or any offline channel.This constitutes an irrevocable confirmation by you that:
You are 18 years of age or older and have carefully read, fully understood, andVoluntary acceptanceof these Terms and ConditionsAll contentsincluding those involvingExemption from Liability, Assumption of Risk, Cancellation of Refunds, Third Party Agents and Consumer Warranty LimitationsThe terms.
You agree to be governed by the laws of the State of New South Wales and assume all risks inherent in participating in the tour (including, but not limited to, weather, epidemics, isolation, travelling accidents, failure of third party services, etc.).
You are expressly authorised to do so:Our liability is limited to the fullest extent permitted by law, and you release us from any liability for damages even if you have suffered losses due to the negligence (excluding gross negligence) of our personnel.
You confirm that you accept these terms on behalf of all your peers and that you accept full responsibility for the truthfulness of the information provided.
If you have any questions about the terms and conditions, please call (02) 9880 2888 or email info@rvgtours.com.au before enrolment. Once payment has been made, no disputes or refunds will be accepted on the grounds that you have not read the terms and conditions.
By making a booking for any tour package, flight, hotel, or travel product through our website, application, or any offline channel., you irrevocably acknowledge and agree to the following:
You are at least 18 years of age and have carefully read, fully understood, and voluntarily accepted all terms and conditions contained herein, including but not limited to those relating to limitation of liability, assumption of risk, cancellation and refund policies, third-party agency, and limitation of consumer guarantees.
You agree to be bound by the laws of New South Wales and accept all inherent risks associated with travel activities (including but not limited to weather, disease, quarantine, transport accidents, and third-party service failures). You agree to be bound by the laws of New South Wales and accept all inherent risks associated with travel activities (including but not limited to weather, disease, quarantine, transport accidents, and third-party service failures).
You expressly acknowledge that. Our liability is limited to the maximum extent permitted by law. You hereby release us from any liability for loss or damage suffered by you, even if such loss or damage is caused by our negligence (excluding gross negligence). You hereby release us from any liability for loss or damage suffered by you, even if such loss or damage is caused by our negligence (excluding gross negligence).
You confirm that you accept these terms on behalf of all persons named in the booking and bear full responsibility for the accuracy of all information provided. You confirm that you accept these terms on behalf of all persons named in the booking and bear full responsibility for the accuracy of all information provided.
If you have any questions regarding these terms, please contact us before booking at [your contact number] or [your email]. Once payment is made, no disputes or refund requests based on “failure to read the terms” will be accepted.
Article 1: Enrolment Procedures - Documents and Payment
SECTION 1: BOOKING PROCEDURE - DOCUMENTS AND PAYMENT
1.1 Name and identification must be correct
The name that exactly matches the travel document (passport) must be provided at the time of booking. If the ticket is cancelled, boarding is denied or any additional charges (including re-ticketing, handling fees, etc.) are incurred due to a mistake in the name, the traveller shall be fully responsible for them and the Company shall not be held liable.1.2 Expiry date and blank page of the document
All participants must ensure that their travel documents are valid for at least 6 months (based on the date of return) and leave at least two full pages of blank visa pages. The airline reserves the right to refuse boarding of non-compliant passengers at their own risk.1.3 Compliance with vaccination and entry regulations
The Company shall not be liable for any costs and losses incurred by a passenger who is denied boarding or entry into the country or who is required to be isolated at his/her own expense due to his/her failure to comply with any quarantine, inspection, isolation, vaccination or other requirements of his/her place of departure, transit or destination.1.4 Deposit and final payment
Deposits for individual routes are subject to the requirements of the transport service provider. Tour fees, taxes, service charges, visa fees, etc. must be paid 90 days prior to departure (90 days for long-haul routes). If payment is overdue, the booking will be cancelled and the deposit will not be refunded.1.5 Method of payment of collection fees
Fuel surcharges, airport taxes and other receipts are accepted by cash or EFT transfer only; credit card payments are subject to successful bank confirmation. Credit card refunds will be processed by the card issuer and will take approximately 35 working days on terms and conditions determined by the credit card company.1.6 Price Fluctuation Clause
In the event of an increase in foreign currency exchange rates, fuel surcharges or unforeseen cost increases, the Company reserves the right to impose additional charges on travellers prior to departure. Passengers may choose to pay the difference and continue with the tour, or cancel before departure and receive a full refund (within 7 days of the notification of fare increase).1.7 Discounts and Offers
Any discounts, coupon codes or Credit Notes must be applied for and evidenced at the time of enrolment and will not be accepted retroactively or retrospectively.
1.1 Accuracy of Name and Documents
Names provided at the time of booking must exactly match the names appearing on the traveller's passport. If any error in the name results in If any error in the name results in voidance of air tickets, denial of boarding, or any additional costs (including reissuance of tickets or administrative fees), such costs and liabilities shall be borne entirely by the traveller. We accept no responsibility.1.2 Passport Validity and Blank Pages
All participants must ensure their passport is valid for at least six months from the return date and contains at least two full blank visa pages. Airlines reserve the right to deny boarding to passengers who do not comply with these requirements. All participants must ensure their passport is valid for at least six months from the return date and contains at least two full blank visa pages.1.3 Compliance with Health and Entry Regulations
We accept no responsibility if a traveller is denied boarding, denied entry, or required to undergo self-funded quarantine due to failure to comply with We accept no responsibility if a traveller is denied boarding, denied entry, or required to undergo self-funded quarantine due to failure to comply with any testing, vaccination, quarantine, or other health requirements imposed by the country of departure, transit, or destination. All related costs and losses shall be borne by the traveller.1.4 Deposit and Final Payment
Deposit requirements for specific tours are subject to the terms of transport service providers. Full payment of tour fare, taxes, service fees, visa fees, etc., must be settled 90 days prior to departure (90 days for long-haul tours). Full payment of tour fare, taxes, service fees, visa fees, etc., must be settled 90 days prior to departure (90 days for long-haul tours). If payment is not received by the due date, the booking will be cancelled and the deposit forfeited.1.5 Payment Methods for Third-Party Charges
Surcharges such as fuel levies and airport taxes are payable by cash or EFT only. Credit card payments are subject to bank confirmation. Credit card payments are subject to bank confirmation. Refunds for credit card payments must be processed through the issuing bank and may take approximately 35 working days.1.6 Price Fluctuation Clause
We reserve the right to impose additional charges prior to departure should costs increase due to currency fluctuations, fuel surcharge hikes, or other Travellers may either pay the difference to proceed with the tour or cancel before departure and receive a full refund (to be processed within seven days of our price adjustment notice).1.7 Discounts and Promotions
All discounts, promo codes, or credit notes must be applied for and substantiated at the time of booking. No retroactive application will be accepted.
Article 2: Coverage of Costs
SECTION 2: INCLUSIONS and EXCLUSIONS
2.1 Fees include
Round-trip economy class air ticket (for air routes)
Hotels listed in the itinerary or in the same class, twin-sharing is standard.
Meals as listed in the itinerary
Railway tickets and transport as listed in the itinerary (air-conditioned excursion buses)
Tour programmes and admission fees
Professional tour leader/guide accompanying the tour
One piece of hand baggage (specifications according to the transport provider), and the number and weight of checked baggage according to the transport provider's requirements
2.2 Infant Charges
Infant rate includes only transport service provider ticketing fee and does not include air tickets, seats, hotel beds, meals and other seat-occupying transport arrangements.2.3 Fees do not include
Travel Documents and Visa Fees
Tour Service Fee for Tour Guide / Tour Escort / Driver (Tips)
Airport taxes, surcharges and specified taxes at all locations
Overweight baggage charges
Luggage service charge for hotels, airports and all modes of transport
Self-paid items or sightseeing programmes not included in the itinerary
Additional expenses arising from traffic disruption, strike, typhoon, epidemic or other unforeseen circumstances.
Comprehensive travel insurance (strongly recommended)
2.1 Inclusions
Round-trip economy class airfare (where applicable)
Accommodation as specified in the itinerary or of similar class, based on twin-sharing
Meals as specified in the itinerary
Rail tickets and transportation as specified in the itinerary (air-conditioned vehicles)
Sightseeing programmes and entrance fees as specified
Professional tour leader/guide services
One piece of carry-on luggage (dimensions subject to transport provider restrictions); checked baggage allowance is subject to transport provider terms
2.2 Infant Charges
Infant charges cover only the ticketing fee charged by transport providers and do not include seats, meals, hotel beds, or any other services requiring seating.2.3 Exclusions
Passports and visa fees
Tour leader/guide/driver gratuities
Airport taxes, additional levies, and designated taxes
Excess baggage charges
Porterage services at hotels, airports, or on transport
Optional tours or activities not specified in the itinerary
Additional expenses arising from traffic disruptions, strikes, typhoons, epidemics, or other emergencies
Comprehensive travel insurance (strongly recommended)
Article 3: Cancellation, Change and Refund Details (by tour type)
SECTION 3: CANCELLATION, AMENDMENT, AND REFUND POLICY (BY TOUR TYPE)
All cancellations must be made in writing or in person. Below are the mandatory cancellation penalties for different tours, please refer to the tour type you have booked.
3.1 Local Groups / Interstate Local Groups
Cancellation Time Point penalty Cancellation 30 days or more before departure Full refund Cancellation 29-14 days before departure Collection of 50% fees Cancellation 13-8 days before departure Collection of 70% fees Cancellation within 7 days before departure non-refundable Remarks:
All refunds are subject to the terms and conditions of the applicable ticket and may not be available for domestic flights.
Full payment is required upon confirmation of the booking.
For guests who are positive for Crown Pneumonia (COVID-19), the fee is non-refundable, but will be converted to a1-year credit linefor future bookings (original bookers only, not redeemable for cash).
When the itinerary involves domestic cruisesTravel insurance is highly recommendedThe medical insurance does not cover any medical treatment or problems that occur on board.
Carpooling ServiceIf you are looking for someone to share your room with us, please read our "Travelling Tours Room-Sharing Service Disclaimer" before deciding to book a tour. Once you have signed up for the tour, we will understand that you have read, understood and accepted all the terms of this disclaimer.
3.2 NSW Local Bus Tours (NSW only)
Cancellation Time Point penalty 8 days or more before departure Full refund (no cancellation fee) Cancellation 4-7 days before departure Charge 50% fee (interchangeable） Cancellation within 3 days before departure non-refundable（interchangeable） Remarks:
Full payment is required upon confirmation of the booking.
interchangeable: Change of participant's name is permitted provided that the Company is notified in advance of the change.
Carpooling ServiceIf you are looking for someone to share your room with us, please read our "Travelling Tours Room-Sharing Service Disclaimer" before deciding to book a tour. Once you have signed up for the tour, we will understand that you have read, understood and accepted all the terms of this disclaimer.
3.3 Outbound Tours (including air tickets and Land Only)
Cancellation Time Point penalty ≥121 days before departure Deposit is non-refundable 120-90 days before departure Charge 50% LAND ONLY (Ticket may be a total loss as per airline rules) Before departure ≤89 days No refunds Remarks:
Deposit is payable upon confirmation of booking, second payment is due 120 days before departure and final payment is due 90 days before departure.
STRONGLY recommend purchasing Travel insurance to avoid any loss of booking cancellation charge.
Carpooling ServiceIf you are looking for someone to share your room with us, please read our "Travelling Tours Room-Sharing Service Disclaimer" before deciding to book a tour. Once you have signed up for the tour, we will understand that you have read, understood and accepted all the terms of this disclaimer.
3.4 Air Cruises / International Cruises / Deluxe Railway Holidays
Cancellation Time Point penalty ≥181 days before departure Charge an administrative fee of A$$50 180-91 days before departure Deposit is non-refundable Before departure ≤90 days No refunds will be given (cruise/railways are usually non-refundable) Remarks:
Air, train and cruise refunds are subject to the terms and conditions of the operating company and may not be refundable.
STRONGLY recommend purchasing Travel insurance to avoid any loss of bookin cancellation charge.
Carpooling ServiceIf you are looking for someone to share your room with us, please read our "Travelling Tours Room-Sharing Service Disclaimer" before deciding to book a tour. Once you have signed up for the tour, we will understand that you have read, understood and accepted all the terms of this disclaimer.
3.5 European ground tours (and some overseas joint tours)
Cancellation Time Point penalty ≥30 days before departure Free date change is available (one time) 29-16 days before departure Deduct 25% tour fee 15-8 days before departure Deduct 50% tour fee Within 7 days before departure Deduct 100% tour fee Remarks:
No extra charge will be levied for single person who is willing to accept room-sharing arrangement by the operator, regardless of whether the arrangement is successful or not. Once the arrangement is agreed, it cannot be changed at any time.
Pre-tour and post-tour accommodation is an extra service, no assistance in room sharing is available, single person has to pay the single room surcharge.
3.6 Inbound Tour (Australia Inbound Tour)
Cancellation Time Point penalty ≥181 days before departure Full refund 180-151 days before departure 10% deposit is non-refundable. 150-121 days before departure Collection of 50% cancellation fee Before departure ≤120 days No refunds Remarks:
A deposit of 10% is required upon booking confirmation, 20% upon visa issuance, 30% 120 days before departure, 30% 90 days before departure and final payment 30 days before departure.
All inbound travel must be applied for 6 months or more in advance, and special events (e.g. school visits) cannot be guaranteed for less than 6 months.
3.7 Generic cancellation rules
Exit on journey: Travellers who suddenly withdraw or do not participate in any of the group activities (meals, sightseeing, accommodation) during the journey are considered to have voluntarily given up and no refund of the fees paid will be made.
Transfer or Cancellation: Must be in writing or in person at a branch to be effective.
Refund Time: Credit card refunds are processed by the bank and take about 35 working days, the actual timeframe is determined by the credit card company.
Force Majeure Transfer Credit: For cancellations due to uncontrollable factors such as government announcements, weather, epidemics, etc., and where the terms and conditions state that the credit can be converted to a credit, the credit is valid for 1 year and is limited to the use of the original booker, and is not transferable or exchangeable for cash.
Carpooling Service: All bookings involving room sharing must be read before signing up for the tour. By signing up, you are deemed to have read, understood and accepted all the terms of the disclaimer.
All cancellations must be made in writing or in person at any of our branches to be effective. The following mandatory cancellation penalties apply based The following mandatory cancellation penalties apply based on your booked tour type.
3.1 Local Tours / Interstate Tours
Cancellation Period Penalty 30+ days before departure Full refund 29-14 days before departure 50% of tour fare 13-8 days before departure 70% of tour fare Within 7 days of departure Non-refundable Notes.
Full payment is required upon booking confirmation.
All airfare refunds are subject to applicable airline ticket terms and conditions; domestic flights may be non-refundable.
For guests testing positive for COVID-19, fees are nonrefundable but will be converted into a 1-year credit for future bookings (limited to the original booker, non-transferable, non-cashable).
Where itineraries include domestic cruises., travel insurance is strongly recommended. Standard medical insurance does not cover any medical issues arising onboard.
Room Sharing Service: If you require us to assist in finding a roommate, please review our “Tour Room Sharing Service Disclaimer” before booking. By proceeding with the booking, you acknowledge that you have read, understood, and accepted all terms of that disclaimer.
3.2 NSW Local Bus Tours (New South Wales Only)
Cancellation Period Penalty 8+ days before departure Full refund (no cancellation fee) 4-7 days before departure 50% of tour fare (name change permitted) Within 3 days of departure Non-refundable (name change permitted) Notes.
Full payment is required upon booking confirmation.
Name change permitted: Replacement of participant(s) is allowed, provided prior notice is given to us for processing.
Room Sharing Service: If you require us to assist in finding a roommate, please review our “Tour Room Sharing Service Disclaimer” before booking. By proceeding with the booking, you acknowledge that you have read, understood, and accepted all terms of that disclaimer.
3.3 Overseas Tours (Including Airfare and Land Only)
Cancellation Period Penalty ≥121 days before departure Deposit non-refundable 120-90 days before departure 50% of LAND ONLY charges (airfare refund subject to airline rules, may be fully forfeited) ≤89 days before departure Non-refundable Notes.
Deposit payable upon booking confirmation; second payment due 120 days before departure; final payment due 90 days before departure.
Travel insurance is strongly recommended to mitigate losses arising from cancellation fees.
3.4 Air+Cruise Packages / International Cruises / Luxury Rail Holidays
Cancellation Period Penalty ≥181 days before departure AUD $50 administration fee 180-91 days before departure Deposit non-refundable ≤90 days before departure Non-refundable (cruise/rail operators typically impose 100% penalties) Notes.
Airfare, rail, and cruise refunds are subject to the terms and conditions of the operating companies and may be non-refundable.
Travel insurance is strongly recommended to avoid losses from cancellation fees.
3.5 European Land Tours (and Select Overseas Partner Tours)
Cancellation Period Penalty ≥30 days before departure One free date change permitted 29-16 days before departure 25% of tour fare 15-8 days before departure 50% of tour fare Within 7 days of departure 100% of tour fare Notes.
For solo travellers willing to share a room, no additional fee will be charged whether or not a roommate is successfully arranged. Once agreed, no Once agreed, no objections or last-minute changes are permitted.
Pre-tour and post-tour accommodation are ancillary services; roommate arrangement is not available, and solo travellers must pay a single supplement.
3.6 Inbound Tours (Tours to Australia)
Cancellation Period Penalty ≥181 days before arrival Full refund 180-151 days before arrival 10% deposit forfeited 150-121 days before arrival 50% cancellation fee ≤120 days before arrival Non-refundable Notes.
Payment schedule: 10% deposit upon booking confirmation; 20% upon visa issuance; 30% due 120 days before arrival; 30% due 90 days before arrival; final balance due 30 days before arrival.
All inbound tour bookings must be submitted 6 months or more in advance. Requests submitted less than 6 months prior cannot guarantee special arrangements (e.g., school visits). Requests submitted less than 6 months prior cannot guarantee special arrangements (e.g., school visits).
3.7 General Cancellation Rules
Withdrawal During Tour: Travellers who withdraw from the tour or fail to participate in any group activities (meals, sightseeing, accommodation) shall be deemed to have voluntarily abandoned such services, and no refund will be given.
Cancellation or Transfer Procedure: Must be made in writing or in person at any branch to be effective.
Refund Processing Time: Credit card refunds must be processed through the bank and may take approximately 35 working days. Actual timing is determined by the credit card company .
Force Majeure CreditsWhere cancellation is due to government directives, weather, epidemics, or other uncontrollable events and these terms provide for conversion to Where cancellation is due to government directives, weather, epidemics, or other uncontrollable events and these terms provide for conversion to credit, such credit is valid for one year, limited to the original booker, and non-transferable or cashable.
Room Sharing Service: For any booking involving room sharing, you must review the “Tour Room Sharing Service Disclaimer” before booking. By proceeding, you acknowledge that you have read, understood, and accepted all terms of that disclaimer.
Article 4: Waiver of Liability, Assumption of Risk and Indemnity Clause (Key Disclaimer)
SECTION 4: LIMITATION OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNITY (CRITICAL DISCLAIMER)
4.1 Recognition of risk exposures
4.1.1 You acknowledge and recognise that any travel activity (including but not limited to local tours, interstate tours and out-of-state tours) may involve inherent risks, unknown dangers, and circumstances that may result in personal injury, illness (including infectious disease), mental trauma, property damage or death. Such risks may arise from, but are not limited to: traffic accidents, extreme weather changes, natural disasters, political unrest, terrorist attacks, sudden outbreaks of disease, isolation requirements, and acts or omissions of third-party service providers (airlines, hotels, attractions, restaurants, and ground transportation agencies).
4.1.2 You join the tour organised by the Company voluntarily with full knowledge of the above risks and agree to bear all risks and responsibilities arising therefrom.
4.2 Immunity from Liability (under section 5N of the NSW Civil Liability Act 2002)
4.2.1 Tours organised by the Company are "recreational activities". To the fullest extent permitted by law, theYou hereby exemptthe full liability of the Company and its directors, employees, guides, drivers and agents for any personal injury, death, illness or property damage suffered by you during your participation in the Programme (including travelling to and from the Programme).even if such loss or injury is caused by the negligence of the Company or its officers..
4.2.2 Legal restrictionsThis exemption does not apply to losses arising from gross negligence or wilful misconduct of the Company or its officers.
4.3 Agency Responsibilities
4.3.1 The Company and its staff act only as agents for airlines, hotels, transport companies, cruise lines and other service providers (collectively, the "Principal Organisations"), except for services provided directly by the Company.
4.3.2 any delay, alteration, loss of service, loss of baggage, personal injury, death or property damage caused by the Appointed OrganisationYou agree to deal with or recover damages directly from the commissioning organisation. We shall not be liable for any such loss or injury.
4.4 Force majeure (compelling reasons)
4.4.1 "compelling reasons" means war, political unrest, terrorist attacks, natural disasters, epidemics, adverse weather conditions, technical problems with transport, temporary change of frequency or cancellation of services by carriers, strikes, industrial action, travel alerts issued by destination governments or the World Health Organisation, red or black outbound travel warnings issued by the Australian Government, closure or quarantine orders by any government agency, and any other circumstances beyond the control of the industry that are detrimental to travel out of Australia or outside Australia. other circumstances beyond the control of the trade that are unfavourable to travelling out of or within Australia.
4.4.2 In the event that the itinerary is altered, delayed, cancelled or additional costs are incurred due to compelling reasons.All additional costs (including but not limited to isolation hotel fees, inspection fees, food and accommodation during the period of detention and change of air ticket) shall be borne by the traveller.The Company shall not be liable in any manner whatsoever.
4.4.3 the departure of a Guest from the Tour due to a confirmed diagnosis of an infectious disease or compulsory isolation for compelling reasons.No refunds will be given for unused trips (attractions, hotels, meals, transport)..
4.5 Travellers' Personal Behaviour and Health Conditions
4.5.1 You warrant that you are physically fit to join the tour and that you are fully responsible for any offence against local laws, nuisance or non-compliance with the instructions of the staff during the journey. The Company reserves the right to immediately cancel the travelling status of any person who has violated the law, and no refund will be made.
4.5.2 You agree to comply with all boarding, quarantine and inspection requirements. If you are denied boarding or entry into the country due to failure to comply with the requirements (including, but not limited to, provision of incorrect information, insufficient validity of documents, lack of a blank visa page).You are fully responsible for all liabilities and expenses..
4.5.3 Minors under the age of 18, pregnant women or senior citizens over the age of 70 must be accompanied by at least one adult relative or friend under the age of 65, and pregnant women or senior citizens are required to sign the "Disclaimer of Responsibility for Participation in Tours".
4.6 Right to change the itinerary
4.6.1 The rates stated in the itinerary or leaflet are based on the prevailing airfares and international currency exchange rates. The Company reserves the right to adjust the rates prior to departure.
4.6.2 In the event of special circumstances (e.g. visa obstruction, full hotel occupancy, flight changes, bad weather, etc.), the Company or its appointed organisations reserve the right to change the order of the itinerary, to change hotels of the same class, or to cancel part of the programme at their sole discretion according to the circumstances of the case, and no refund is required in respect of such changes.
4.6.3 "Established" does not mean that the departure is free from other factors and the decision of the Company shall be final.
4.7 Disclaimer of Liability for Publicity Materials
4.7.1 The trip brochure, website images and descriptions are for reference only. Subjective descriptions such as "spacious" and "luxurious" may be subject to perception bias. The actual facilities are subject to actual conditions.
4.1 Assumption of Risk
4.1.1 You acknowledge and agree that all travel activities (including but not limited to local, interstate, and overseas tours) involve inherent risks, unknown hazards, and the potential for personal injury, illness (including infectious diseases, emotional distress, property damage, or death. You acknowledge and agree that all travel activities (including but not limited to local, interstate, and overseas tours) involve inherent risks, unknown hazards, and the potential for personal injury, illness (including infectious diseases), emotional distress, property damage, or death. risks may arise from, but are not limited to: traffic accidents, extreme weather, natural disasters, political unrest, terrorist attacks, sudden epidemics, quarantine requirements, and other risks. Such risks may arise from, but are not limited to: traffic accidents, extreme weather, natural disasters, political unrest, terrorist attacks, sudden epidemics, quarantine requirements, and acts or omissions of third-party service providers (airlines, hotels, attractions, restaurants, ground operators).
4.1.2 You voluntarily participate in our tours with full knowledge of the above risks and agree to assume all associated risks and liabilities.
4.2 Limitation of Liability (Pursuant to Section 5N of the NSW Civil Liability Act 2002)
4.2.1 Our tours constitute “recreational activities.” To the maximum extent permitted by law., You hereby release us, our directors, employees, guides, drivers, and agents from all liability for any personal injury, illness, or property damage suffered by you during the tour (including travel to and from the tour), and, even if such loss or damage is caused by our negligence.
4.2.2 Legal Limitation:: This release does not apply to loss or damage caused by our gross negligence or intentional misconduct.
4.3 Agency Responsibility
4.3.1 Except for services directly provided by us, we and our staff act solely as agents for airlines, hotels, transport companies, cruise lines, and other service providers (collectively, “Principal Organisations”). other service providers (collectively, "Principal Organisations").
4.3.2 For any delay, change, service failure, baggage loss, personal injury, or property damage caused by Principal Organizations, you agree to pursue claims directly against the relevant Principal Organization. We accept no responsibility for such losses or damages.
4.4 Force Majeure (Unavoidable Circumstances)
4.4.1 “Unavoidable Circumstances” means war, political unrest, terrorist attacks, natural disasters, epidemics, severe weather, technical problems with transport, last-minute schedule changes or cancellations by carriers, strikes, industrial action, travel, etc. weather, technical problems with transport, last-minute schedule changes or cancellations by carriers, strikes, industrial action, travel advisories issued by destination governments or the World Health Organisation, red or black travel warnings travel advisories issued by destination governments or the World Health Organisation, red or black travel warnings issued by the Australian Government, lockdowns or quarantine orders, and the use of the Internet by the Australian Government. lockdowns or quarantine orders from any government authority, and other situations beyond our control that make travel from Australia or within The following are examples of situations beyond our control that make travel from Australia or within overseas destinations unsafe or impractical.
4.4.2 If the itinerary is altered, delayed, cancelled, or additional costs are incurred due to Unavoidable Circumstances., all additional expenses (including but not limited to quarantine hotel charges, testing fees, accommodation and meals during enforced stays, and rebooking fees) shall be borne by the traveller. We accept no liability. We accept no liability.
4.4.3 If a traveller is diagnosed with an infectious disease or required to quarantine due to Unavoidable Circumstances and must leave the tour., No refund will be given for unused services (attractions, hotels, meals, transport).
4.5 Traveller Conduct and Health
4.5.1 You warrant that you are in suitable health to participate in the tour and bear full responsibility for any violation of local laws, harassment of You warrant that you are in suitable health to participate in the tour and bear full responsibility for any violation of local laws, harassment of others, or failure to follow staff instructions during the tour. We reserve the right to immediately cancel the offending traveller's participation, with no refund of fees paid.
4.5.2 You agree to comply with all boarding, quarantine, and testing requirements. If you are denied boarding or entry due to failure to comply (including If you are denied boarding or entry due to failure to comply (including but not limited to providing incorrect information, insufficient passport validity, or lack of blank visa pages), you may be denied boarding or entry due to failure to comply., All responsibility and costs shall be borne entirely by you..
4.5.3 Minors under 18, pregnant women, and seniors aged 70+ must be accompanied by at least one adult relative under 65. Pregnant women and seniors must sign a “Participation Acknowledgement and Waiver” form. sign a "Participation Acknowledgement and Waiver" form.
4.6 Right to Amend Itinerary
4.6.1 Tour fares quoted in brochures or on the website are based on airfares and currency exchange rates at the time of publication. We reserve the right to adjust prices before departure.
4.6.2 In special circumstances (e.g., visa delays, hotel overbooking, flight changes, adverse weather), we or our Principal Organizations reserve the right to modify the order of itineraries, substitute hotels of similar class, or cancel certain activities. right to modify the order of itineraries, substitute hotels of similar class, or cancel certain activities. No refund will be given for such changes.
4.6.3 “Guaranteed Departure” status does not guarantee that the tour will operate unaffected by other factors. We reserve final We reserve final decision-making authority.
4.7 Marketing Materials Disclaimer
4.7.1 Brochures, website images, and descriptions are for reference only. Subjective descriptions such as “spacious” or “luxurious” may be subject to perception differences. "Actual facilities may vary.
Article 5: Consumer Warranties and Limitations of Liability
SECTION 5: CONSUMER GUARANTEES AND LIMITATION OF REMEDIES
5.1 In accordance with the Australian Consumer Law, our Services are accompanied by mandatory warranties that cannot be excluded. These Terms are not intended to exclude such warranties.
5.2 For general loss of services not involving personal injury, in the event of a breach of consumer warranty, the Company's liability will beconfined:
(a) to provide the service afresh; or
(b) to pay for the cost of re-provision of the service.
5.3 For claims involving recreational services, the Company invokes this limitation of liability in accordance with the Australian Consumer Law and the NSW Fair Trading Act.
5.4 The Company shall not be liable for any indirect, incidental or consequential damages (e.g. loss of business opportunities, moral damages, etc. caused by the delay of the trip) to the fullest extent permitted by law.
5.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. This section is not intended to exclude those guarantees . .
5.2 For non-personal injury claims involving a failure to comply with a consumer guarantee, our liability is limited to:
(a) re-supplying the service; or
(b) payment of the cost of re-supplying the service.
5.3 For claims involving recreational services, we rely on the limitations permitted under the Australian Consumer Law and the NSW Fair Trading Act.
5.4 To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential losses (including loss of business opportunities arising from delays, or emotional distress). We are not liable for any indirect, incidental, or consequential losses (including loss of business opportunities arising from delays, or emotional distress).
Article 6: Special Conditions for Inbound Tours
SECTION 6: INBOUND TOURS (SPECIAL PROVISIONS)
6.1 A deposit of 10% is payable upon booking confirmation, 20% upon visa issuance, 30% 120 days prior to departure, 30% 90 days prior to departure, and final payment 30 days prior to departure.
6.2 Cancellation of penalties:
≥181 days before departure: full refund
180-151 days before departure: 10% non-refundable deposit
150-121 days before departure: 50% cancellation fee charged
≤ 120 days prior to departure: no refund
6.3 All inbound trips must be applied for six months or more in advance. Approval for special events (e.g. school visits) cannot be guaranteed if less than six months have elapsed.
6.1 Payment Schedule: 10% deposit upon booking confirmation; 20% upon visa application submission; 30% due 120 days before arrival; 30% due 90 days before arrival; final balance due 30 days before arrival. 30% due 90 days before arrival; final balance due 30 days before arrival.
6.2 Cancellation Penalties.
≥181 days before arrival: Full refund
180-151 days before arrival: 10% deposit forfeited
150-121 days before arrival: 50% cancellation fee
≤120 days before arrival: Non-refundable
6.3 All inbound tour bookings must be submitted 6 months or more in advance. Requests submitted less than 6 months prior cannot guarantee special arrangements (e.g., school visits, student exchanges). Requests submitted less than 6 months prior cannot guarantee special arrangements (e.g., school visits, student exchanges).
Article 7: Website Use, Privacy and Dispute Resolution
SECTION 7: WEBSITE USE, PRIVACY, AND DISPUTE RESOLUTION
7.1 Collection of Personal Data
The personal data collected by the Company will be used for the purposes of verification, administrative scheduling, customer service and risk management. In accordance with the PDPO, you have the right to access and correct your personal data.7.2 Security of payments
When purchasing from our website, credit card information will be transmitted through paypal.com's secure servers and will not be hosted by us after processing.7.3 Dispute Resolution
Any dispute should be negotiated amicably in the first instance. If this is not possible, you agree to submit to the exclusive jurisdiction of the New South Wales Civil and Administrative Tribunal (NCAT) or a competent court.7.4 Severability
If any part of these Terms is held by a court to be invalid or unenforceable, the remaining terms shall remain in full force and effect.
7.1 Collection of Personal Information
Personal information collected by us will be used for administration, customer service, risk management, and related purposes. You have the right to You have the right to access and correct your personal information in accordance with privacy laws.7.2 Payment Security
When purchasing from our website, credit card details are transmitted through secure servers. Card information is not retained by us after processing.7.3 Dispute Resolution
Any dispute shall first be resolved through good faith negotiation. If negotiation fails, you agree to submit to the exclusive jurisdiction of the NSW Civil and Administrative Tribunal (NCAT) or the courts of New South Wales. If negotiation fails, you agree to submit to the exclusive jurisdiction of the NSW Civil and Administrative Tribunal (NCAT) or the courts of New South Wales.7.4 Severability
If any part of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Article 8: Other Important Matters
section 8: other important measures
8.1 Travel Insurance
CompanyStrongly recommendedAll travellers purchase comprehensive travel insurance for more comprehensive coverage (including losses due to illness, accident, trip cancellation, isolation, etc.).8.2 Confirmation of diagnosis
Travellers who are diagnosed with COVID-19 or other infectious diseases during the journey must leave the tour immediately, no refund will be given for unused services and all additional costs will be borne by the traveller.8.3 Claims Management
All claims against the Company must be made in Australia.8.4 Complete Agreement
These Terms constitute the entire agreement between you and us with respect to the Booking, superseding all prior understandings, whether oral or written.
8.1 Travel Insurance
we strongly recommend that all travellers purchase comprehensive travel insurance to ensure full protection (including coverage for illness, accidents, cancellation, quarantine, etc.). quarantine, etc.).8.2 COVID-19 / Infectious Disease Procedures
If a traveller tests positive for COVID-19 or any other infectious disease during the tour, they must leave the tour immediately. Unused services are non-refundable, and all additional costs are the traveller's sole responsibility. If a traveller tests positive for COVID-19 or any other infectious disease during the tour, they must leave the tour immediately.8.3 Jurisdiction for Claims
All claims against us must be pursued in Australia.8.4 Entire Agreement
These terms constitute the entire agreement between you and us regarding your booking, superseding all prior understandings, whether oral or written.
Disclaimer for Shared Room Service for Group Tours
tour group room sharings disclaimer
Effective Date / Effective Date: From the time reserve the booking
Operator: RVG Tours
Chinese version
ENGLISH VERSION
1. Declaration on the nature of room-sharing services
1. nature of room-sharing service
RVG Tours (hereinafter referred to as "we"), as a tour organiser, offers a voluntary "Room Matching Service" to facilitate single bookings to save accommodation costs.
RVG Tours (“we”, “us”, or “our”) operates as a tour organiser. To assist solo travellers in reducing accommodation costs, we offer a voluntary service. assist solo travellers in reducing accommodation costs, we offer a voluntary “Room Sharing Arrangement Service” .
Important Notes:
- Wefaulthousing providers, but instead obtains rooms by contracting with third-party providers such as hotels and hostels.
- WefaultRental platforms that are not bound by the Residential Tenancies Act 2010.
- Room sharing arrangement is only applicable toDuring a tour organised by the CompanyThe room-sharing relationship is automatically terminated at the end of the trip.
Important Clarifications.
- We are NOT a housing provider - we contract with third-party suppliers (hotels, motels, etc.) to secure rooms.
- We are NOT a rental platform - this arrangement is NOT governed by the Residential Tenancies Act 2010 (NSW) .
- Room sharing applies ONLY During the itinerary of tours organised by our company. The arrangement automatically terminates upon tour completion.
2. Room Matching Mechanism and Fees
2. ROOM MATCHING MECHANISM and FEES
- Voluntary participation: Guests can choose:
- Agree to share a room (we assist in matching same sex group members); or
- Single rooms are available on payment of single room rates.
- Cost sharing: The sharing guests will each pay the "half-room rate" included in the tour price.(negative prefix)Manage the transfer of funds between group members.
- Matching failed: If you are not matched with the same gender group before departure, you will have to pay the single room difference, otherwise you may not be able to make the trip (subject to the travel contract).
- Voluntary Participation. Guests may choose to.
- Opt-in for room sharing (we will match with same-gender tour participants where possible); or
- Pay a Single Supplement to enjoy a private room.
- Fee Arrangement. Guests participating in room sharing each pay the “twin-share” price already included in their tour fee. NOT handle any financial transactions between guests.
- Matching Failure. If we are unable to match you with a same-gender roommate prior to departure, you will be required to pay the Single Supplement. Failure to do so may result in If we are unable to match you with a same-gender roommate prior to departure, you will be required to pay the Single Supplement.
3. Disclaimer: Possible scenarios for room sharing
3. disclaimer: potential room sharings senarios
The Guest expressly understands and agrees that we are not responsible for the following possible scenarios for room sharingNo Responsibility:
Guests expressly understand and agree that we are NOT LIABLE for the following situations that may arise from room sharing.
3.1 Differences in living habits
These include, but are not limited to: snoring, different work schedules, differences in hygiene habits, air conditioning temperature preferences, and conflicting bathroom schedules.
Recommendation: On the first night of your stay, please communicate the ground rules to each other and be tolerant of each other.
3.1 Differences in Lifestyle Habits
Including but not limited to: snoring, different sleep/wake schedules, cleanliness preferences, air-conditioning temperature preferences, bathroom usage timing conflicts, etc. bathroom usage timing conflicts, etc.
Recommendation. Guests are encouraged to communicate basic ground rules on the first night and exercise mutual tolerance.
3.2 Personal behaviour and disputes
This includes, but is not limited to: verbal confrontations, property damage, personal hygiene issues, etc. that occur in the room.
Principles of Handling: Our tour guides will endeavour to assist in mediation.faultAdjudicating body. If the dispute seriously affects the itinerary, we reserve the right to assign the guest in question to a different room (at the expense of the disputing party) or to terminate the service.
3.2 Personal Conduct and Disputes
Including but not limited to: verbal conflicts, loss of personal property, personal hygiene issues occurring within the shared room.
Resolution Principle. Our tour guide will assist in mediation where possible. However, we are not If disputes severely disrupt the tour itinerary, we reserve the right to separate the parties into different rooms (with the cost borne by the party causing the disruption) or terminate services. If disputes severely disrupt the tour itinerary, we reserve the right to separate the parties into different rooms (with the cost borne by the party causing the disruption) or terminate services.
3.3 Health and medical conditions
We do not check the health status of our guests. In case of sudden illness, spread of infectious diseases, etc. while sharing a room, we will help to call for medical assistance, butNo medical responsibility.
3.3 Health and Medical Conditions
We do not screen guests’ health conditions. In the event of sudden illness, infectious disease transmission, or other medical emergencies during the sharing period, we will assist in arranging medical help but assume that guests will be provided with the necessary information. In the event of sudden illness, infectious disease transmission, or other medical emergencies during the sharing period, we will assist in arranging medical help but assume no liability for medical outcomes.
3.4 Property Security
Guests are responsible for the safekeeping of their valuables. We and the hotel are not responsible for theft of property in the room unless it can be proved to be the hotel's gross negligence.
3.4 Property Security
Guests are responsible for securing their own valuables. We and the hotel are not liable for theft or loss of property within the room, unless proven to be We and the hotel are not liable for theft or loss of property within the room, unless proven to be caused by gross negligence on the hotel's part.
4. Third-party liability for hotel accommodation
4. third-party logistics of hotel accomodation
The accommodation we have booked is provided by a third party hotel. We will endeavour to assist in negotiating any problems caused by the hotels, butA direct legal relationship exists between the guest and the hotel.. Our duty is limited to 'providing services with due care and skill' as required by the Australian Consumer Law 2018.
The accommodation services we book are provided by third-party hotels. For issues arising from the hotel's side, we will use reasonable efforts to assist in negotiation. For issues arising from the hotel's side, we will use reasonable efforts to assist in negotiation. direct legal relationship exists between the guest and the hotel. Our liability is limited to the provision of services with due care and skill as required under the Australian Consumer Law 2018.
5. Handling of special cases
5. special categories handling
5.1 Withdrawal of one of the parties from the carpool
If one member of the tour leaves the tour early, the remaining members of the tour will be required:
- The cost of the entire room at their own expense; or
- Room sharing with other group members of the same sex is accepted (subject to availability and consent).
5.1 Early Departure of One Roommate
If one guest departs the tour early, the remaining guest must either.
- Bear the full cost of the room; or
- Accept arrangement to share with another same-gender tour participant (if available and agreed).
5.2 Force majeure
If we are unable to provide the original accommodation due to war, weather, epidemic, over-selling of hotels, etc., we will try our best to arrange an alternative plan, and the difference in price will be more than refunded and less than compensated.No additional liability.
5.2 Force Majeure
In cases of war, weather, pandemic, hotel overbooking, or other force majeure events resulting in inability to provide the original accommodation, we will use reasonable efforts to arrange alternatives. Any price difference will be refunded or charged accordingly. no additional compensation liability.
6. Jurisdiction and dispute resolution
6. government law and dispute resolution
- This disclaimer is subject toNew South Wales LawJurisdiction.
- Any disputes arising from room sharing should first be negotiated amicably between the two parties.
- Failure to negotiate may be referred to theNSW Civil and Administrative Tribunal (NCAT) or a court of competent jurisdiction, but weNo liability for internal disputes among tour members..
- This Disclaimer is governed by the laws of New South Wales, Australia.
- Any disputes arising from room sharing shall first be resolved through friendly negotiation.
- If negotiation fails, disputes may be submitted to the NSW Civil and Administrative Tribunal (NCAT) However, we assume no joint liability for internal disputes between guests.
7. Agrees to confirm
7. acknownledgment and consent
By signing up for a tour with our travel agency, you are signifying that you have signed up for a tour with us:
- You have read, understood and accepted all of the terms of this Disclaimer.
- You voluntarily participate in the room-sharing arrangement and bear the reasonable risks that may arise from sharing a room with others.
- You agree not to hold us liable for any disputes over living habits, interpersonal conflicts, etc., that occur during the course of room sharing.
By registering for a tour with our company, you acknowledge and agree that.
- You have read, understood, and accepted all terms of this Disclaimer.
- You voluntarily participate in the room sharing arrangement and assume the reasonable risks associated with sharing accommodation.
- You agree not to hold us liable for lifestyle disputes, interpersonal conflicts, or other issues arising from the room sharing You agree not to hold us liable for lifestyle disputeses interpersonal conflicts, or other issues arising from the room sharing arrangement.
IMPORTANT NOTICE
This disclaimer is intended to ensure that you are fully aware of the nature and potential risks associated with room sharing arrangements. If you have any questions about the terms and conditions, please contact us before signing up.
This disclaimer is designed to ensure you fully understand the nature and potential risks of room sharing arrangements. If you have any questions about If you have any questions about these terms, please contact us before registering.
Last Updated: 01/01/2026
📞 Contact Us
CONTACT US
If you have any questions regarding these Terms and Conditions, please contact us before booking::
Phone Phone: +61 (02) 9880 2888
Email Email: info@rvgtours.com.au
Address Address: 1/F, 774 Pacific Hwy Gordon
The final interpretation of these terms and conditions shall be vested in Supreme Travel Group.
